singasariPrivacy Policy
This page describes what we collect when you use singasari and how we keep that data protected. We collect personal information only when necessary to operate our platform, process your account, and comply with legal requirements. Our commitment on singasari is to handle your data transparently and securely.
We at singasari collect three categories of data: identity information (from KYC verification), account data (email, phone, preferences), and transaction history (deposits, withdrawals, game activity). Each category is encrypted, stored separately, and retained only as long as required by law or your account status.
We do not sell your personal information to advertisers or marketing firms. We share data only with payment processors (to verify transactions), fraud-detection services (to protect all members), and legal authorities (if required by law). This policy explains our practices in detail and your rights regarding your data on singasari.
What data we collect on singasari
We collect data in three stages when you use singasari. First, during account creation, we collect your email address and phone number. Second, during KYC verification, we collect your full name, date of birth, residential address, and a photo of your identity document (ID card, passport, or driver's licence). Third, during gameplay and transactions, we collect your deposit and withdrawal history, game activity, and account preferences.
We also collect technical data automatically: your IP address, device type, browser version, and access timestamps. This data helps us detect fraud, troubleshoot technical issues, and understand how members use singasari. We do not use this data for marketing or profiling.
We collect payment information indirectly through our payment processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your payment processor handles your financial details. singasari receives only a confirmation that the transaction succeeded; we do not store your card numbers, bank account details, or e-wallet credentials.
How we use your data on singasari
We use identity data (from KYC) to verify your account and comply with anti-money-laundering regulations. We use account data (email, phone) to send you account notifications, promotion updates, and support responses. We use transaction history to calculate your weekly cashback, track your tier progression, and process withdrawals on singasari.
We use technical data to detect suspicious login attempts, prevent fraud, and improve our platform's performance. We analyse game activity in aggregate (not individually) to understand which games are popular and how to improve singasari's user experience.
We do not use your data to build marketing profiles, sell to third parties, or send unsolicited promotional emails. If you opt out of promotional emails in your singasari account settings, we respect that choice and send only transactional messages (account alerts, withdrawal confirmations, support responses).
Data handling on singasari
- We encrypt all data in transit (HTTPS) and at rest (database encryption)
- We retain identity data for regulatory compliance; account data for the duration of your account plus a legal retention period
- We do not sell your data to advertisers or marketing firms
- We share data only with payment processors, fraud-detection services, and legal authorities
- You can request a data export or deletion through your singasari account settings
Third-party processors and data sharing on singasari
singasari uses third-party services to operate our platform. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle your financial transactions. Fraud-detection services analyse transaction patterns to protect all members. Email and SMS providers send you account notifications. Cloud hosting providers store our servers and databases.
Each third-party processor on singasari is contractually bound to protect your data and use it only for the purpose we specify. We do not allow them to use your data for their own marketing or to share it with other parties.
Our servers may sit outside your jurisdiction (Indonesia). By using singasari, you consent to your data being transferred to and processed in other countries where our infrastructure is located. We apply the same security standards globally.
Your rights regarding data on singasari
You have the right to access your data on singasari at any time. Log into your account and view your profile, transaction history, and account settings. You can update your email, phone number, and residential address directly in your account settings.
You have the right to request a full data export from singasari. Contact our support team via live chat or email, and we will provide your information in a structured, machine-readable format within a reasonable timeframe (typically 5–10 business days).
You have the right to request deletion of your data from singasari, subject to legal retention requirements. If you request account deletion, we will close your account and delete your personal data after the legal retention period expires. Transaction records may be retained for regulatory compliance.
You have the right to opt out of promotional communications on singasari. Go to your account settings and uncheck "Promotional emails". We will continue to send transactional messages (account alerts, withdrawal confirmations) as these are necessary to operate your account.
Cookies and tracking on singasari
singasari uses cookies to keep you logged in, remember your preferences, and detect fraud. Cookies are small text files stored on your device. We use session cookies (deleted when you log out) and persistent cookies (stored for up to 12 months).
We do not use cookies for marketing or third-party tracking. We do not allow advertisers to place tracking cookies on singasari. If you disable cookies in your browser, some singasari features may not work correctly (such as staying logged in).
You can manage cookies in your browser settings. Most browsers allow you to delete cookies and block new ones. If you clear cookies while logged into singasari, you will be logged out and will need to log back in.
Data retention and deletion on singasari
We retain identity data (KYC documents) for the duration of your account plus 7 years after account closure, as required by anti-money-laundering regulations. We retain account data (email, phone, preferences) for the duration of your account plus 2 years after closure. We retain transaction history for the duration of your account plus 5 years after closure, as required by financial regulations.
If you request account deletion from singasari, we will close your account immediately and begin the deletion process. Personal data is deleted after the legal retention period expires. You will receive a confirmation email when deletion is complete.
We may retain anonymised data (data that cannot be linked back to you) indefinitely for analytics and platform improvement. This data cannot identify you and is not subject to deletion requests.
Data security on singasari
We implement industry-standard security practices to protect your data on singasari. All data in transit is encrypted using HTTPS (TLS 1.2 or higher). All data at rest is encrypted using AES-256 encryption. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
We require two-factor authentication (2FA) on all singasari accounts to prevent unauthorised access. We monitor login attempts and flag suspicious activity. If we detect a potential breach, we notify affected members immediately.
Despite our security measures, no system is completely secure. If you suspect your singasari account has been compromised, change your password immediately and contact our support team. We will review your account activity and help you secure it.
Regional variations and jurisdiction on singasari
singasari operates across multiple Indonesian regions: Jakarta, Surabaya, Bandung, Medan, and Semarang. Our privacy practices are consistent across all regions. However, local laws may impose additional data protection requirements. We comply with all applicable local regulations in each region where we operate.
singasari services are available only where local law permits. By using singasari, you confirm that your access and use comply with your jurisdiction's laws. If you move to a region where singasari is not available, your account will be suspended and any remaining balance refunded to your original payment method.
If you have questions about how your data is handled in your specific region, contact our support team. We can provide region-specific privacy information and explain any local regulatory requirements that apply to your account on singasari.
Contact us about privacy on singasari
If you have questions about our privacy practices, want to request a data export, or have a privacy concern, contact singasari support via live chat, email, or in-app messaging. Our team will respond within a reasonable timeframe and help you with your request.
This privacy policy is effective as of the date shown on our website. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of singasari after changes are posted constitutes your acceptance of the updated policy.